Address:

45 N 3rd St, Columbus, OH 43215

Shift Basics

First Shift Here? No Sweat!

1. ​Try to arrive 10-15 minutes before your scheduled start time to acclimate yourself with the area. ​
2. See the lot map below and park your personal vehicle in the lot labelled "Primary".
3. Once you have arrived ON - SITE at the restaurant, open your Deputy app on your personal device and clock-in.  
   1. (Do this prior to setting up so we know you're on time!)
4. Obtain the podium from inside the restaurant. 
   1. Go inside the restaurant, walk past the host stand to the left, towards the back. There will be a closet where the podium and wedge sign are stored. -- Ask the restaurant management if unsure! (see photos)
5. Podium should be set up in front of the restaurant just after the rug angled towards gay street. 
   1. Make sure you have a dash ticket in your window. If you do not have one, extras will be left in the podium for you to leave in your vehicle. 
6. Obtain the wedge sign from the storage area.
   1. Place the first wedge sign on the curb directly after the intersection of Gay St and 3rd St.
7. Check your supplies for the shift (tickets/Drop Envelopes/Podium Key)
   1. If you are missing any supplies please let your Manager on Duty know immediately. 
   2. Denote starting ticket number on the drop envelope to reference later. 
   3. Obtain reservation count from the host stand.

Setup Photo Guide:
Click to Enlarge:

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Parking

Parking Route & Primary Lot:

Mitchell's Steakhouse Essential Tips to having a Claim Free Shift:

1. You may park anywhere in the primary lot.
2. Back all vehicles into spaces.
3. Make sure all the windows are rolled up and every vehicle is locked!
4. Please be careful while backing cars into spots.
5. Be very careful crossing Gay street when parking vehicles. If you need to pull out slowly to avoid an accident. 
6. Should this lot fill up you may continue through to the secondary lot.

Secondary Lot:

• Secondary parking should only be used once you have exhausted all options in the primary lot. 
• Please be very careful backing in vehicles in row one. If you are not sure how much space there is between vehicles please get out and check. 
• Make sure vehicles parked in secondary are locked. 
• Ticket for vehicles in the secondary lot should be labelled S.

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Hospitality 101:

It's the little things that make the difference.....

• You represent the face of the company to the world (ie guests, non-guests, restaurant employees, etc) always look and act like a true professional. Look sharp and be sharp!
• Always:
  • Follow procedures listed on the Team Page. Every location is different so check out the details before going to a new location.
  • Smile
  • Open every door possible (drivers site, passenger, restaurant door, etc)
  • Deliver a strong "Welcome to ________ , my name is _______. If you need anything let me know."
  • Refer to guests as Sir/Ma'am 
  • **Mention our text-ahead service to guests on the way in**
  • Greet every guest as they walk by. 
  • Make conversation with guests as they are waiting for their vehicle (ask how dinner was, have the been to the location before, if they are from the area, etc). Note: If a guest is not conversational, don't force it. 
  • Have at least one valet at the podium (when possible).
  • Be courteous to all guests even if they aren't valeting with you (IE Opening the restaurant door, saying hello, etc). 
  • Place cell phone inside the Podium until the completion of your shift.
• Never:
  • Argue or be rude to a guest or teammate, even if they are being unruly. If you need assistance dealing with an upset guest, stay calm and let them know you have to defer to a manager. 
  • Never divert from the procedures listed on the Team Site unless you have approval from our management. 
  • Refer to guests as "Man/Dude/Bro" (NEVER EVER!!) ​​​
  • Use greetings like "Hi Guys/Hey There" (NEVER EVER!!) ​​

Cutting & Closing:

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Cutting Procedures
​
Cutting From 2 Valets to 1:

• No more than 3 vehicles left in the lot (2 can be pulled up into the lane)
• **MUST HAVE MITCHELL’s MANAGEMENT APPROVAL 

PLEASE NOTE: WE CANNOT DROP KEYS AT THIS LOCATION

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Closing Procedures

• After  9PM on Fri-Sat you may pull up any remaining vehicles into the valet lane preparing for the last couple vehicles to exit.
• Double check podium to verify that all keys have been returned
  • When all vehicles have left please check in with management before leaving
• Dispose of any trash. 
• Place wedge signs back in the storage area inside the restaurant. 
• Return the podium to the closet of the restaurant. ​
• Fill out shift report/ Cash drop Envelope while on site.
• Clock out of your shift.